Clear answers before
the next payment.

PikoBuy says shoppers can search directly on its platform or submit product links, images or sourcing requests. It describes a buy-for-me service, warehouse inspection and international shipping from its China warehouse. These are platform services; the shopper should still confirm the exact product variant and seller conditions before payment.

Its public beginner guide specifically names Taobao, Tmall, 1688, Weidian and Yupoo, alongside other platforms. The guide instructs shoppers to find the item, confirm its specification, colour and size, then paste a product link or use keywords in the PikoBuy search box.

No. PikoBuy’s guide says prices are subject to the actual purchase. It also says that if an item is out of stock, the order will be refunded. Keep item cost and international shipping as separate budget decisions.

PikoBuy says warehouse staff check the item in, provide photo confirmation and check for defects. The homepage also states that items receive quality inspection and repacking upon arrival. Use photos to compare visible details with the ordered item, not as a guarantee of authenticity, fit or durability.

PikoBuy’s guide says users can add requests such as minimal or reinforced packaging. Its shipping terms say inspection photos are available and that customers can purchase additional detailed photos. Make requests precise—for example, ask for a size label or a close-up of one visible area.

PikoBuy’s returns policy says a request can be made within five days (120 hours) after an order becomes “In Warehouse,” counted from the following hour. Eligibility also depends on the seller’s guarantee, the item’s condition and the product category.

No. The published policy lists exclusions and restrictions. Examples include customised goods, second-hand goods, intimate apparel, food and certain products whose packaging, labels or seals no longer meet the seller’s resale requirements. Always check the current policy and the individual seller’s rules.

PikoBuy’s policy states that an unconditional return can include return shipping to the seller, the seller’s original shipping fee and an RMB 5 service fee. The actual outcome is subject to the seller’s consent and relevant third-party platform rules.

The shipping-estimate interface asks for the destination country or region, product type, weight, length, width and height. That is why the product price alone is not a reliable estimate of the delivered cost.

No. PikoBuy’s guide says routes differ in delivery time and billing methods. Choose only after the parcel contents, destination, measured size and available route conditions are known.

PikoBuy’s beginner guide says tracking information will be available within three days after the parcel is shipped. If that window has passed, check the order information and contact PikoBuy support with the parcel details.

No. Its shipping terms state that parcels are carried by third-party logistics providers and that customs policies and uncontrollable cross-border risks—such as delays, loss or damage—must be assessed by the customer. Plan with that risk in mind and review the route’s current conditions before paying.